Valued Privacy Policy

Valued Business Group Pty Limited (630 071 411) and Valued Pty Limited (ACN 660 191 293) (we, us or our), understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or collected by us, when interacting with you, including when you visit or use our Platforms, or engage with us in other ways, including sales, marketing or events. In this Privacy Policy:

Platform (whether used in the singular or plural) includes our websites and mobile and web applications;
Subscriber means businesses and charities on the Platform; and
Customer means people who use the Platform. This Privacy Policy takes into account the requirements of the Privacy Act 1988 (Cth). In addition to the Australian laws, individuals located in the European Union or European Economic Area (EU) may also have rights under the General Data Protection Regulation 2016/679 and individuals located in the United Kingdom (UK) may have rights under the General Data Protection Regulation (EU) 2016/679) (UK GDPR) and the Data Protection Act 2018 (DPA 2018) (together, the GDPR). Appendix 1 outlines the details of the additional rights of individuals located in the EU and UK as well as information on how we process the personal information of individuals located in the EU and UK.

This Privacy Policy was last updated on 22 January 2024.

The information we collect

Personal information: is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.

The types of personal information we may collect about you include:

Identity Data including your name and age.
Contact Data including your telephone number, address and email.
Financial Data including bank account and payment card details (through our third party payment processor, who stores such information and we do not have access to that information).
Background Verification Data including any identification details requested as part of our onboarding process.
Transaction Data including details about payments to you from us and from you to us and other details of products and services you have purchased from us, as well as details of transactions made between users of the Platform, including customers, businesses and charities.
Technical and Usage Data when you access any of our Platforms, details about your internet protocol (IP) address, login data, browser session and geo-location data, statistics on page views and sessions, device and network information, acquisition sources, search queries and/or browsing behaviour, access and use of our website (including through the use of Internet cookies), and communications with our website. If you wish to change our access or permissions, you may do so in your device’s settings.
Profile Data including passwords, profile pictures, purchases or orders you have made through the Platform, content you post, messages, content sent, received, saved, and shared through our Platform, connections you make, introductions provided, referrals generated, experiences had, reviews posted and recommendations you share, information you have shared with our business media platforms, and support request you have made.
Interaction Data including information you provide to us when you participate in any interactive features on the Platform including an experience, a view, a share, a save, a payment, a post. Interaction Data is generated through the digital interaction of Customers with Subscribers and their content, and Customers engaging with other Customers. Interaction Data is also generated from Customers having experiences with Subscribers, viewing and sharing a Subscriber’s content with other Customers to generate new connections (introductions) for the Subscribers. Interaction Data also includes Transaction Data.
Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.
Professional data including where you are a worker of ours or applying for a role with us, your professional history such as your previous positions and professional experience.
Sensitive information is a sub-set of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information. We do not actively collect sensitive information.

How we collect personal information

We collect personal information in a variety of ways, including:

when you provide it directly to us, including over the phone, over email, or online;
when you complete a form, such as registering for newsletters, or responding to surveys;
when you use the Platform (including from any analytics and cookie providers or marketing providers. See the “Cookies” section below for more detail on the use of cookies); or
from publicly available sources.

Why we collect, hold, use and disclose personal information

Personal information is shared through the Platform by Customers to other Customers and Subscribers when they connect and engage. The personal information that is shared this way is limited to a public profile (anonymous) or the Customer’s personal profile which provides the Customer’s real name and picture. The Customer decides what level of personal information is shared by each connection – by deciding to connect with either their public or personal profile. A Subscriber may view a Customer’s profiles (either public or personal) and all the experiences the Subscriber has had with the Customer. The Platform provides Subscribers with interactions counts (e.g. views, shares and saves by piece of content – not by Customer). Once connected, other Subscribers and Customers can view a Customer’s connections (other Customers, businesses & charities) and summary statistics about their engagement with businesses and charities, namely, number of experiences, introductions, referrals and rewards.

We have set out below, a description of the purposes for which we plan to collect, hold, use and disclose your personal information.

Purpose of use / disclosure

Type of Personal Information

To enable you to access and use our Platforms, including to provide you with a login.

Identity Data
Contact Data
Background Verification Data

To contact and communicate with you about our business, including in response to any support requests you lodge with us or other enquiries you make with us.

Identity Data
Contact Data
Profile Data

To contact and communicate with you about any enquiries you make with us via our website.

Identity Data
Contact Data

For internal record keeping, administrative, invoicing and billing purposes.

Identity Data
Contact Data
Financial Data
Transaction Data

For analytics, market research and business development, including to operate and improve our business, associated applications and associated business media platforms.

Profile Data
Technical and Usage Data

For advertising and marketing, including to allow Subscribers to send promotional information to Customers. The Platform may also have functionality that allows, with a Customer’s consent, Subscribers to send Customers advertising material, and for Customers to be rewarded by Subscribers for their time engaging with the advertising material. Customers can opt-out by not following and disconnecting from the Subscriber.

Identity Data
Contact Data
Technical and Usage Data
Profile Data
Marketing and Communications Data

To run promotions, competitions and/or offer additional benefits to you. The Platform may also allow Subscribers to offer promotions, competitions and additional benefits for Customers.

Identity Data
Contact Data
Profile Data
Interaction Data
Marketing and Communications Data

If you have applied for employment with us, to consider your employment application.

Identity Data
Contact Data
Professional Data

To comply with our legal obligations or if otherwise required or authorised by law.

Any relevant Personal Information

Our disclosures of personal information to third parties

Personal information: We will only disclose personal information (excluding sensitive information) to third parties where it is necessary as part of our business, where we have your consent, or where permitted by law. This means that we may disclose personal information (excluding sensitive information) to:

where you are a Customer, to Subscribers (where you have agreed to provide certain personal information to Subscribers);
where you are a Subscriber, to Customers (where you have agreed to provide certain personal information to Customers);
our employees, contractors and/or related entities;
IT service providers, data storage, web-hosting and server providers;
marketing or advertising providers;
professional advisors, bankers, auditors, our insurers and insurance brokers;
payment systems operators or processors;
our existing or potential agents or business partners;
if we merge with, or are acquired by, another company, or sell all or a portion of our assets, your personal information may be disclosed to our advisers and any prospective purchaser’s advisers and may be among the assets transferred;
courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
third parties to collect and process data, such as analytics providers and cookies; and
any other third parties as required or permitted by law, such as where we receive a subpoena.

Overseas disclosure

We store your personal information in Australia. Where we disclose your personal information to third parties, those third parties may store, transfer or access personal information outside of Australia, including but not limited to Brazil, Canada, France, Germany, India, Ireland, Japan, Singapore, South Korea, Sweden, United Kingdom, and United States.

We will only disclose your personal information overseas in accordance with the Australian Privacy Principles.

Your rights and controlling your personal information

Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to do business with you.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Access: You may request access to the personal information that we hold about you, including information contained in your profile, account settings and personal log. An administrative fee may be payable for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to your personal information. If we cannot provide access to your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal. If we can provide access to your information in another form that still meets your needs, then we will take reasonable steps to give you such access.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information. If we cannot correct your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal.

Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.

Cookies

We may use cookies on our website from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do recognise you when you return to our online website and allow third parties to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our online website with personal information, this information may be linked to the data stored in the cookie.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

For more information about the cookies we use, please see our Cookie Policy.

Links to other websites

Our website may contain links to other party’s websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact us at:

Valued Pty Limited (ACN 660 191 293) Email: legal@valuedbusiness.com